Privacy Policy
Last updated: October 2026
Who we are
Anavah Institute ("we", "us") is an integrative health practice in Chelsea, Manhattan, New York, NY. Contact: Scherb@anavah-institute.org · (216) 625-0028.
What we collect on this website
- Contact details you enter in our contact form or on our Google Calendar scheduling page: name, email, phone, and the time you choose.
- Messages you send through the contact form, the Mia chat, or a voice conversation with Mia.
- Technical data such as IP address and browser type, used for security and abuse prevention.
Please do not share diagnoses, medications, or other health details through the website, forms, chat, or voice assistant. Clinical information is discussed only during a visit with your clinician.
How we use it
- To schedule, confirm, change, remind you about, and manage appointments.
- To respond to your inquiries and follow up with you.
- To send practice communications to people who have asked for them or are professional contacts, with a way to opt out in every message.
- To keep the site secure and working.
Mia, our AI assistant
Mia is an automated assistant, not a clinician. Chat messages are processed by an AI service provider to generate replies. Voice conversations are processed by a voice-AI provider. Mia cannot give medical advice. In an emergency call 911; for crisis support call or text 988.
Who we share it with
We use service providers to run the site and communicate with you: cloud hosting and database providers, a customer-relationship and messaging platform (for email and text), an AI chat provider, and a voice-AI provider. They process data on our behalf. We do not sell your personal information.
Text messages
If you opt in, we send appointment reminders by SMS. Message and data rates may apply. Reply STOP to opt out at any time. Consent is not a condition of booking.
Cookies and third parties
We do not use advertising cookies. The map on the home page is provided by Google and may set its own cookies when loaded.
Retention and your choices
We keep scheduling and contact records as long as needed for the purposes above and as required by law. To access, correct, or delete your information, or to opt out of communications, email Scherb@anavah-institute.org.
Other services you may use
Scheduling is provided through Google Calendar appointment scheduling. Insurance-billed visits may be booked through Headway, and our community is hosted on Skool; each has its own privacy policy. Please do not share health details on this website, on the scheduling page, or in the community.
Health information and HIPAA
This website is not where your clinical record is kept. Information you give to your clinician during care is handled under our Notice of Privacy Practices, which we provide to every patient and make available from the office on request. Where you are a patient, your clinical records are protected as HIPAA requires.
Changes
We may update this policy and will post the new date above.